Our Response to Coronavirus (COVID-19)

UPDATE 3/31/2020

New Patients and “Walk-Ins” Welcome via Telehealth. In these changing times, Medical Care is still here to care for you. Please Call or Text ahead to be treated via Telehealth before potentially being admitted for an in-office visit. At this time, Medical Care is not accepting unscheduled in-person walk-ins at any of our physical office locations.

UPDATE 3/26/2020

To help protect our community and prevent the spread of infection, Medical Care has now shifted our focus to TELEHEALTH. If you require Medical Care’s assistance, please do not walk in to our office. Call or text us first at the numbers listed above to schedule a TELEHEALTH appointment, either by phone or by using the ZOOM app if you have that capability. Learn more about ZOOM at https://zoom.us/

UPDATE 3/24/2020

Join Dr. Kenneth Hopland as he discusses Medical Care’s response to Coronavirus (COVID-19) and Medical Care’s shift to TELEHEALTH, which will allow us to continue seeing patients during this time.

UPDATE 3/20/2020

Due to the spread of Coronavirus (COVID-19) in the Tri-Cities region, our Hampton location will CLOSE effective Monday 3/23 until further notice.

To help protect our community and prevent the spread of infection, Medical Care is shifting our focus to TELEHEALTH. If you require Medical Care’s assistance, CALL or TEXT one of the numbers listed below to schedule a TELEHEALTH appointment – without visiting our office or exposing yourself and others to possible infection. Thank you for your cooperation during this time.

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UPDATE 3/18/2020

Dear Patients,
As we all have been watching, the Coronavirus (COVID-19) has made its way to Tennesee, and we want to provide you with information about the planning efforts and actions that Medical Care is undertaking to help prevent its spread in our area.

IN-OFFICE SANITATION
The health and safety of all Medical Care patients and team members is of the utmost importance. We have increased our cleaning/sanitation schedule, and we are taking precautions to help prevent the spread of illness at our facilities. As such, the free coffee and water stations have been removed from our Johnson City and Elizabethton locations until further notice.

EARLY MEDICATION REFILLS
With the anticipated COVID-19 outbreak, most major insurance companies are allowing maintenance medications to be refilled early to ensure our patients do not run out of medicine during a quarantine period. Please CALL or TEXT our Dispensary at (423) 431-0317 for refill requests. If you are out of refills, we can reach out to your Healthcare Provider to request additional refills. Also, if you are at high risk for contracting COVID-19, please let us know and we can bring your prescription curbside to your vehicle.

COVID-19 SCREENING
If you have recently traveled to an affected area, are showing flu-like symptoms, and believe you require a screening for Coronavirus (COVID-19), please call or text our office at (423) 929-2584 or (423) 431-0517 BEFORE coming in to our office. You will be given special directions, and may be asked to REMAIN INSIDE YOUR CAR to complete your screening. Please allow 3-7 days to receive your test results.

COVID-19 SYMPTOMS INCLUDE
Fever, Dry cough, Fatigue, and Shortness of breath. For more information, please visit the CDC’s website: https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html

In addition, we encourage you to take steps to reduce the spread of illness to yourself and your close contacts. Wash your hands often. Cough into your elbow. Don’t touch your face with unwashed hands. Practice social distancing, which means avoiding unnecessary contact other people.

Once again, our primary concern is the health and safety of all Medical Care patients and team members. Thank you for your cooperation and understanding during this time.

Sincerely,
Medical Care, PLLC